PONDEROSA RESEARCH Ponderosa Research Ponderosa Research

Privacy Policy

PRIVACY POLICY

Effective Date: March 2026 Last Updated: March 2026

1. Introduction

Ponderosa Research LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you access our website or purchase our products.

By using this website, you consent to the practices described in this policy.

2. Information We Collect

Information you provide:

  • Name and contact information
  • Email address
  • Shipping and billing address
  • Phone number (collected for order fulfillment purposes only)
  • Payment information (processed by third-party payment processors — we do not store full payment credentials)
  • Order history and transaction records
  • Account credentials

Information collected automatically:

  • IP address
  • Browser type and operating system
  • Pages visited and time spent on pages
  • Referring URLs

We do not use third-party advertising networks, tracking pixels, or behavioral analytics platforms.

3. How We Use Your Information

We use your information solely to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Send back-in-stock notifications for products you have requested (email only)
  • Maintain your account
  • Comply with applicable legal obligations
  • Prevent fraud and unauthorized access
  • Communicate with you regarding your account or orders

We do not send marketing newsletters or promotional emails. We do not sell, rent, or share your personal information with third parties, except as necessary to fulfill your order (e.g., shipping carriers) or as required by law.

Phone numbers collected at checkout are used for order fulfillment metadata only and are not used for SMS marketing or any outbound communication.

4. Payment Processing

Payment transactions are processed by third-party payment processors. We do not store full payment credentials on our servers. All transactions are SSL/TLS encrypted.

5. Cookies

We use essential cookies necessary for website functionality, including session management and cart operations. We do not use advertising or behavioral tracking cookies.

You may disable cookies in your browser settings, though doing so may affect website functionality.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data, including SSL/TLS encryption, access controls, and secure server infrastructure. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. Order records are retained for a minimum of seven years as required for tax and legal compliance.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at ponderosaresearch.com/contact/. We will respond to all requests within a reasonable time.

9. Children’s Privacy

This website is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of this website following any changes constitutes acceptance of the revised policy.

11. Contact

Ponderosa Research LLC — Arizona, United States ponderosaresearch.com/contact/